Replace ad-hoc IT with something managed and structured.
Ad-hoc setups accumulate as one-off fixes and good intentions. We replace that with structured, defensible operations — predictive patching, identity, backup and monitoring — delivered under one Perth roof, against written standards you can audit.
What the engagement covers
Four capabilities, one written standard.
Each Managed IT engagement delivers these four capabilities together — they are the floor, not a menu. Reduce any one of them and the rest stop holding up.
- 24/7 Australian support
A Perth follow-the-sun team answers every ticket — there is no offshore triage desk, no after-hours voicemail. ACSC-aligned escalation paths and AWST-window response, run by named engineers.
- Perth-based engineers, every shift
- No offshore triage queue
- AWST-window response, written SLA
- Patching cadence
Scheduled OS, firmware and third-party patching on a defined cadence — with maintained maintenance windows and a written change log every cycle, not a "best-effort" approach.
- Defined monthly maintenance windows
- OS, firmware and third-party in one cycle
- Change log written and reviewable
- Endpoint protection
EDR and managed detection on every endpoint, mapped to ACSC Essential Eight maturity. A monthly posture review shows what changed, what regressed and what is next.
- EDR + managed detection on every endpoint
- ACSC Essential Eight maturity tracking
- Monthly posture review with the team
- On-site coverage, Perth metro + South-West
Engineers on the road across Perth metro, Bunbury, Busselton, Margaret River, Manjimup and Albany. FIFO-capable for remote sites, with a defined same-day / next-day SLA per zone.
- Perth metro, Bunbury, Busselton, Margaret River, Manjimup, Albany
- FIFO-capable engineers for remote sites
- Same-day / next-day SLA per zone
Next step
Ready to replace ad-hoc with something defensible?
Book a free 30-minute security assessment with a Perth engineer. You walk away with a written snapshot of your IT and security posture, even if you never sign with us.