A FIFO crew on a Pilbara site deserves the same standard of monitoring as a CBD head office. They usually do not get it.
Mine sites run on satellite, microwave and LTE, on ruggedised hardware that has to survive dust and vibration, on shifts the city never sees. Most SOC contracts were written for the CBD. We rewrite the standard so the eyes on a remote site match the eyes on a head office — Perth-run, ACSC-aligned, written SLAs that hold at altitude.
What coverage looks like on a real site
Four pieces, one written standard.
Each Remote mine sites engagement is built from these four pieces together — they are the floor, not a menu. Drop any one and the rest stop holding up the moment the link flaps or the shift changes.
- Satellite & LTE failover for site connectivity
Satellite primary or satellite-backed LTE/microwave diversity, with QoS shaped so SOC telemetry and EDR backhaul always clear. Planned cut-over so the cloud SIEM and device heartbeat never drop during a link swap.
- Sat primary or satellite-backed LTE / microwave diversity
- QoS carved for SOC telemetry and EDR backhaul
- Planned cut-over so SIEM heartbeat never drops
- Hardened endpoints built for site conditions
Ruggedised laptops and tablets, dust- and vibration-rated imaging, Windows hard-BitLocker with TPM-backed boot integrity. EDR and ACSC Essential Eight posture baked into the gold image, plus an offline-tolerant patch queue for sites that lose link for days.
- Ruggedised laptops and tablets, dust / vibration rated
- Hard-BitLocker with TPM-backed boot integrity
- Offline-tolerant patch queue for lossy links
- After-hours Perth-analyst escalation paths
Named Perth analysts on call across the AWST window, an incident hotline that rings a person not a queue, a written escalation matrix handed to your site supervisors, and ACSC-aligned runbooks for the incidents a remote site actually sees.
- Named Perth analysts on call, AWST window
- Incident hotline that rings a person, not a queue
- Written escalation matrix + ACSC-aligned runbooks
- On-site Pilbara + remote-WA support windows
FIFO-capable engineers on defined visit windows to Karratha, Port Hedland, Newman, Tom Price, Kalgoorlie and Wiluna. Jandakot staging so a replacement device or rebuild heads out on next-day FIFO without a Perth office detour.
- Karratha, Port Hedland, Newman, Tom Price, Kalgoorlie, Wiluna
- FIFO-capable engineers on defined visit windows
- Jandakot staging for next-day FIFO dispatch
Next step
Ready to put the same standard on a Pilbara site?
Book a free 30-minute remote-site security assessment with a Perth analyst. You walk away with a written snapshot of your connectivity, endpoint and after-hours posture, even if you never sign with us.